Free 999 Privacy Policy — How we keep your data secure
Last updated: January 2025. This policy applies to all registered and unregistered users in Bangladesh.
Free 999 places the highest priority on the privacy of users in Bangladesh. We believe your personal data is your own asset and it is our responsibility to keep it protected. This Privacy Policy details what types of information we collect, how it is used, and what rights you have over your data. You are encouraged to read this policy carefully before using the platform. If anything is unclear, please contact our support team.
What information is collected and why
Identity and contact information
During account registration, we collect your name, date of birth, email address, and mobile number. This information is essential for verifying your identity and managing your account securely. As part of the KYC process, details from your national ID card or passport may also be requested. This data is used solely for verification and legal compliance purposes. It is not sold or shared with third parties.
Financial transaction information
Payment method information is collected during deposits and withdrawals. bKash, Nagad, and other mobile banking numbers are stored in encrypted form. Financial information is used solely for transaction processing and fraud prevention. No full card numbers or sensitive banking passwords are stored on our servers. Transaction history can only be viewed from your own account.
Device and usage information
When you use our platform, information such as your IP address, browser type, device model, and operating system is collected automatically. This information is used for technical improvements to the platform and security monitoring. Cookies and session data help enhance the user experience. You may control cookies through your browser settings, though doing so may limit certain features. Information stored in log files is used for security analysis.
Gaming activity information
Your betting history, preferred games, and time spent on the platform are stored. This information is used to ensure responsible gaming and to provide a personalized experience. If unusual gaming patterns are detected, our team may reach out to you. Gaming data is not sold to any advertisers or third parties. This data is used solely for internal platform improvement.
Know your rights over your data
Free 999 believes that users have the right to control their own data. We comply with applicable data protection laws in Bangladesh and are committed to ensuring full transparency regarding your information.
Right to access
You may request to view all personal data stored in your account at any time. We will present that information to you within a reasonable timeframe. No fee is charged for exercising this right.
Right to rectification
If any of your information is incorrect or incomplete, you may submit a request to have it corrected. Some information can be updated directly from your account settings. For more complex changes, please contact the support team.
Right to erasure
After closing your account, you may request deletion of your personal data within a specified period. However, certain data must be retained for a defined period due to legal obligations. Please contact us for more details on the data deletion process.
What we do to keep your data secure
Free 999 uses industry-standard security technology to protect your data. All data transmissions are secured via SSL/TLS encryption, keeping your information fully protected from unauthorized access. Our servers undergo regular security audits and are equipped with automated systems to detect suspicious activity. Users are provided with the option to enable two-factor authentication on their accounts. Regular data backups are taken to prevent data loss in the event of any technical issues.
Our data security team monitors around the clock, seven days a week, and responds swiftly to any security threats. Strict agreements govern data sharing with third-party service providers, who are equally required to maintain the same security standards. Should a data breach occur for any reason, we will notify you directly within the timeframe required by law.
If you have more questions, talk to us
If you have any questions or concerns about the Privacy Policy, please visit our FAQ section or contact the support team directly. free 999 is committed to ensuring transparent and responsible data management for users in Bangladesh at all times.